TERMS AND CONDITIONS

RESERVATION POLICY
 

Reservations and Booking

We thank you for choosing SÀWAI.

Please find below the sales conditions related to your booking:

We accept Net banking and UPI Payments.

To confirm a reservation we require the guest’s full residential address and active contact telephone number.

Our Properties are Smoke-Free. Our rooms contain original works of art which may be damaged by tobacco use. If you are a smoker – please ask for a home with private outdoor balconies We invite you to smoke on the balcony.

There will a cleaning fee if we detect smoke damage in our rooms.

Rates are quoted in INR and are exclusive of 18% Indian Government GST.

Note that children aged 8 years and older are charged Rs 5000 minimum.

It is unlikely that we will change or cancel a reservation once it is confirmed. If we do make changes, we will inform you as soon as we reasonably can and the guest agrees and indemnifies  SÀWAI of any liability.

We reserve the right to make changes and to correct errors in your booking details at any time without being liable to you.

If Incase, your chosen property is under renovation or repairs due to unforeseen circumstances, We will reserve a similar category property with no additional charges for you. Cancellation of this would be treated under the Cancellation Policy of Sawai and only a 10% refund will be extended.

In a rare case of unintentional error being published on the website (e.g. the price, description or availability), we reserve the right to modify/cancel your booking at any time up to the point of travel, even if you have received confirmation from us, and you will receive a full refund of advance already paid if the cancellation happens from our side. No further compensation will be payable in such an event.

SÀWAI reserves the right of admission to its properties and we have the right to cancel any reservation forthwith without notice and may request the guest to vacate the premise immediately. The guest agrees to vacate the premise without any objection or causing any nuisance and also indemnifies SÀWAI against any future claims.

All reservations will have to be paid in advance before check-in.

We reserve the rights to Unblock dates 24 Hours from the time of Blocking the dates if no further confirmation is made electronically to SÀWAI on its official email addresses. Any advance paid during this period shall be forfeited and shall be deemed non-refundable.

Long Stay Guests (More than 15 Days) will be billed for consumables not limited to electricity, water, internet, television recharge, and housekeeping staff salaries.

HYGIENE AND SANITISATION 

Our Mandatory Guidelines :

  • Social Distancing – 2 Meters distance between our Front of House, Back of the House teams, and our guests at Reception, Public Areas, Lifts, and Corridors.

  • Bedrooms have the 5 Key Critical Touch Point Cleaning touch points including, handles, switches, remote controls, and high contact furniture.

  • Enhanced cleaning practices including Sanitization of the Property before guest Check-In.

  • Our teams have been provided with Sanitisers, Masks, and Gloves.

  • All our team members will furnish a COVID- 19 Negative Certificate at the time of Check-In.
     

SECURITY DEPOSIT

A security/damage deposit is required to cover the unlikely event of damages or breakages. The terms of payment and the amount vary according to individual booking circumstances.

We reserve the right to retain the security deposit to pay for damages, breakages, or thefts during your stay at the property. Should the security deposit prove inadequate to fully cover the costs that may arise, we reserve the right to invoice you for the balance within 30 days of the end of the rental period or at such other time to allow the total cost to be determined.

CANCELLATION

The guests may receive a full refund if they cancel the reservation or booking within 24 hours of confirmation.

After 48 hours of receiving the confirmation, SÀWAI will charge  90% of the booking amount as a cancellation fee, irrespective of how far the check-in date is and the guest will only receive 10% as a refund. An option to avail a credit note of the value of the amount paid can be made available. The Credit Note is valid for a period of 6 months from the date of issue.

In the unlikely event that we have to cancel your reservation, we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.

ARRIVAL AND DEPARTURE

In order to help with a smooth handover, check-in time is 1400 hrs and check-out is 1100 hrs.

If these times cause you any inconvenience, please advise us at the time of booking. We will not be accommodating any changes after the booking is confirmed.

Check-in and check-out times may be flexible to suit your travel plans but this depends on other guests checking out on the day of your arrival and guests checking in on the day of your arrival. Please check with us before confirming your travel arrangements.

For arrivals at the properties before 0700 Hours the booking must be made and held from the night before. For morning check-in after 0700 Hours there may be an additional charge which is determined by the check-in time.

Upon your departure from the property, it is your responsibility to return all keys and remote controls for appliances that belong to the property. You will be charged a replacement value of lost items which will be deducted from the security deposit.

SOUND POLLUTION & BEHAVIOURS

The sound pollution law in India is very strict. It is prohibited by the law to play loud amplified music outside after 2200 Hours. The guest must accept to act responsibly & not cause any nuisance, annoyance, or cause damage to the premises or adjoining premises.

The guests are not permitted to use the property for illegal or immoral purposes. If we consider the property is being misused for ‘parties’ the guests may be required to vacate the property.

If, in our opinion, any guest appears to be behaving in such a way as to cause, or likely to cause, danger, distress or annoyance to any individual, or damage to the property, we may terminate the contract and you will be required to vacate the property immediately. You will not be entitled to any refund.

The use of drugs is against the law in India. If any guest is found to be using drugs you will be required to vacate the property immediately. You will not be entitled to any refund.

PRIVACY POLICY

In order that we can improve our service, we log traffic through our website. This information along with any correspondence between us and our clients has a guaranteed privacy policy.

Information you provide us will not be passed to any third party. We may share personal information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

We value opinions and comments from customers of SÀWAI and you may have the opportunity to give us your feedback via a feedback form. The information thus collected will be used to make improvements to the services provided by the agent and property owners. Participation in filling out the feedback form is completely voluntary and you, therefore, have a choice whether or not to disclose the required information.

WEBSITE ACCURACY

We have described the properties and surrounding gardens and vicinity upon our inspection of the properties. We have attempted to describe the atmosphere, facilities and layout of the properties as per our observations. Small differences between the property and its description may occur and we cannot be held responsible for differences in opinion in regards to the condition of the property.

The properties are privately owned and at times furnishings and equipment might be replaced for various reasons and will not be reflected on our website.

We will not be held responsible should the property facilities undergo modification or become unavailable due to problems outside our control like local civic issues of water, electricity and/or fuel shortages. Should we receive a prior indication of any change in facilities we will notify you as soon as is reasonably possible. This will not constitute reasonable grounds for the cancellation of your booking.

OUR LIABILITY TO YOU

SÀWAI acts as an aggregator for properties and cannot accept any liability for any act(s) or omission(s) of the property owner and/or their staff.

If you have any complaints regarding any services we provide before you arrive at the property (as opposed to any provided by the owner), you must inform us immediately. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an owner for whom we are not responsible) is limited to the PLATFORM FEE we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

The property may have dangers such as swimming pools, steep steps, unfenced drops, and undulating gardens. We do not describe any properties as being totally child-friendly. Swimming pools are used at your own risk. You accept complete liability for any accidents caused by or arising out of your own negligence, misuse of the property, or failure to comply with local laws and regulations, including any caused due to alcohol and/or any drugs or medicine of any kind.

We do not accept any liability for any loss or damage to your property or for any distress howsoever arising.

We are not liable for faults, damage, failed systems, property staff behavior whilst you are staying at the property. We are not liable for a government power supply failure and/or the failure of backup power systems provided by the property owner or the failure of generators provided by the property owner.

We are responsible for the service we provide up to your arrival at the property. If any issues arise during your stay at the property they should be raised with the property staff directly. If the property staff are unable to resolve your issue our team is available from 1030 AM – 0700 PM to help.

ACCESS TO THE PROPERTY

Our Managers can visit the property post informing the guests in advance of the date and time, except when any complaint is made by neighbours, staff members or the local police, etc.

The Guests cannot deny such entry of our Managers.

If our Manager receives information that persons, other than those guests mentioned above, are occupying the property, we have the right to visit the property without any prior appointment.

Only the guests booked into the property have access to the property. If guests would like to invite non-residents to visit the property it may be possible but only with prior agreement with our manager.

It is prohibited for non-residents to visit the property without prior agreement.

Prior to your departure, our manager and property representative shall be allowed access to inspect the property. They also have a right to access the property during your stay if urgent maintenance is required.

PASSPORTS, VISAS & HEALTH REQUIREMENTS

It is your responsibility to ensure that you have a valid passport and visa (if applicable).

It is your responsibility to ensure your passport and travel documents are intact. You may not be able to travel if they are damaged or they have been tampered with. We are under no obligation to assist you if you are refused travel.

As per Government notification, we don’t check in any foreign guest without a passport and valid visa and Indian Nationals without Government ID proof, Passport copy, or driving license.

If the foreign national cannot furnish a valid visa and passport we shall report the same to the nearest police station and remove the guests from the property.

The Guests are required to furnish a COVID-19 negative report at the time of check-in. This will be a RTPCR Report and not a Rapid Report.

INSURANCE

We recommend all guests have their own comprehensive travel insurance. Please consult your travel agent or insurance company. We do not offer insurance services and the property owner’s private insurance does not cover guests.

We cannot be held responsible for problems arising out of the lack of your insurance.

The guest’s belongings, furnishings, or equipment within the premises are his/her responsibility and are not covered by any insurance policy maintained by the property owner.

GOVERNMENT TAXES

Prices are subject to central and local government taxes and conditions that apply. The tax rates can change according to a government notification. If the government changes a tax rate or introduces a new tax this will be reflected in the rental price. If there is an increase in a tax rate we are required to increase the price without notice.

If a tax rate increases after the time of a booking payment and before check-in the new tax rate will apply and will be payable.

COMPLIANCE

If you do not accept, agree to, or comply with our terms and conditions laid out above we reserve the right to cancel your booking. If you are already in residence in one of our properties and do not comply with our terms and conditions you may be required to vacate the property immediately. In both cases, you will not be entitled to any refund.

CANCELLATION POLICY - COVID19 UPDATE

On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19.

In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. Please monitor this page for updates about coverage.

Reservations for stays made on or after April 5, 2021, with a check-in date from 5 April 2021 onwards are covered by the policy.

Guests will have a 100% cancellation refund in case of a Government Lockdown.

Guests will have a 100% cancellation refund or a Credit Note (Valid for 6 months from the date of issue) options if the Guests cancel due to contracting the Covid 19 Virus.

In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstances.

Cancellation policy under COVID 19  will not apply if such supporting documents are not provided.

Cancellations will be handled according to the extenuating circumstances coverage in effect at the time of submission and reservations that were already canceled will not be reconsidered.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

If Sàwai is unable to host you in your designated property under circumstances beyond our e.g Control – CoVid -19 Spread, we will be shifting the guest to a similar category villa or property. 

Cancellation of the same would be treated under strictly Cancellation Policy and a 10% refund will be extended.